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Customer Service - Airlines Account Representative / Mississauga Airport Area - Full Time


Newrest, a specialist in out-of-home food service, is the only major catering company active in all catering and related hospitality segments: airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail concession (visit our website :

With 2016 revenues under management of 1,693.3 M€ and more than 29,500 employees world-wide in 48 countries, Newrest offers career opportunities worldwide within a Group that is constantly looking for new talents for our numerous subsidiaries spread out on five continents. Join Newrest to participate in an exciting entrepreneurial adventure offering unique career opportunities.


Customer Service Manager – Client Account Representative


  • Meet with clients to coordinate operations (bi-weekly face to face visits on customer offices)
  • Prepare marketing materials & presentation materials of the menus
  • Prepare, supervise, organise and plan customer visits on Newrest premises & client tastings
  • Greet & welcome visiting customers, prepare the rooms for tasting sessions with all marketing supplies and actively support the Sales Director al along the presentations
  • Input flights scheduling for all operational forecasts into the flight management software
  • Use dedicated client software and interfaces to follow & monitor operations, operate required changes / updates in the system for each flight
  • Socialize with customers and partners to improve business relationships
  • Manage customer complaints efficiently and reactively (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the client)
  • Assist the Quality Assurance Department prior to the audits & attend the client quality audits
  • Ensure that all information (flight schedule, manuals, instructions, etc.) is distributed and understood by all "key" actors of the unit and other unit services
  • Intensively monitor conformity of food preparation and delivery in order to respect all commercial agreements & clients specifications
  • Ensure and centralize an efficient external / internal operational communication between the unit and the clients
  • Control & supervise flight reports & corrective responses: provide adequate response within 24 h
  • Ensure correct implementation of corrective actions
  • Ensure that invoicing is accurate and monitor contractual commitments / costs and deadlines
  • Maintain up-to-date customer specifications binders, catering manuals and flight reports
  • Conduct regular conformity checks on services, equipment inventories, food tests
  • Participate in daily operational unit meetings

You are part of a team directly reporting to the Sales Director.

The position requires a high level of commitment & dedication : the position is NOT a 9 am to 5 pm office job. It requires visits on clients sites, inspections in the manufacturing site & follow up of Airplanes operations.

Profile :


  • Prior experience in airline industry or aviation related is required
  • Excellent interpersonal skills, professional physical appearance, good communication skills over the phone
  • Strong client relationship abilities, strong commitment
  • Significant experience in business relationship & client partnerships
  • Experience in inflight catering is an asset
  • Be able to handle pressure in a fast paced environment
  • Being bilingual English / French is a strong asset
  • College diploma or baccalaureate in management / business / marketing is an asset
  • Valid driving license required
  • Authorization to work in Canada for any employer


The position is based near Pearson Airport. This site is served by a MiWay and 24/7 Brampton transit bus line, but a personal vehicle is recommended to facilitate the daily commute.




Send your resume to  OR Apply online (reference EYYZ – CSM)

Opening for application : March 13, 2017  – Dead line for application : April 25, 2017

Number of available positions: 1 - Salary : $ 43 600 - gross – non negotiable

Type of contract : Permanent Full Time - Starting date : between May 1, 2017

Successful candidates will be required to provide photo ID, banking details, and valid SIN number.



  • Our clients are leading airlines companies such as Air Canada Jazz, American Airlines, Aero Mexico, Air France KLM, Saudia Airlines and Ethiopian Airlines.
  • Newrest has 3 major operational units based in Toronto, Montreal & Calgary.
  • These units, specialized in airline catering & buy-on-board are successfully growing and we are looking for new talents to reinforce and develop our business.


  • The production unit is based in Mississauga, ideally located right next to Toronto Pearson International Airport.
  • We actively promote and consistently apply Quality Assurance, Health & Safety and Food Safety Standards.
  • Newrest is an equal opportunity employer and is committed to a diverse and inclusive workforce.
  • Our Toronto Unit is a dynamic facility, were employees are considered and encouraged to grow.

Apply today and be a part of our team, delivering exceptional catering services and food products to top–notch airlines all around the world !

NEWREST. Catering Unlimited. 

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