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Customer Service Manager

Newrest is looking for a Customer Service Manager to support its activities in Belgium.


  • Ensure all information (flight schedules, manuals, instructions...) is distributed to all "key" people of the unit and units services,
  • Ensure information is clearly understood, completed and applied by everyone,
  • Intensively control the conformity of the preparation and delivery of benefits and services relative to trade agreements,
  • Ensure billing is correct: all items are charged at the right price,
  • Provide excellent relationship with stopovers to retain and create a unique operational and commercial relationship,
  • Provide centralized and fluid external / internal operational communication between the unit and clients,
  • Control and monitors the crew comment: adequate response within 24h00,
  • Ensure proper execution of corrective actions,
  • Create business relationships with new customers, allowing the signing of new contracts


  • Minimum 2 years of experience in commercial or customer services positions
  • Experience in catering companies is mandatory
  • A previous experience on Airlines customer services is appreciated
  • English and French fluent
  • Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
  • Client satisfaction will be your priority
  • Rigorous
  • Outcome orientation
  • Resistance to stressful situations
  • Well organized, rigorous and methodical but enough adaptability to local constraints
  • Commercial awareness
  • Hands on personality
  • Excellent computers skills (Office Suite)

CONTRACT : Permanent contract – Starting date as soon as possible

LOCATION: Position located in Brussels – Belgium

SALARY: Depending on experience and profile

Newrest, a specialist in out-of-home food service, is the only major catering company active in all catering and related hospitality segments: airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail concession. 

With 2016 revenues under management of 1,693.6 M€ and more than 29,500 employees world-wide in 48 countries, Newrest offers career opportunities in France and abroad within a Group that is constantly looking for new talents for our numerous subsidiaries spread out on five continents. Join Newrest to participate in an exciting entrepreneurial adventure offering unique career opportunities.

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