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Customer Service Manager

Newrest is looking for a Customer Service Manager to set up its activities in USA.


  • Meet with clients to coordinate operations (bi-weekly face to face visits on customer offices)
  • Prepare marketing materials & presentation materials of the menus
  • Prepare, supervise, organise and plan customer visits on Newrest premises & client tastings
  • Greet & welcome visiting customers, prepare the rooms for tasting sessions with all marketing supplies and actively support the Sales Director al along the présentations
  • Input flights scheduling for all operational forecasts into the flight management software
  • Use dedicated client software and interfaces to follow & monitor operations, operate required changes / updates in the system for each flight
  • Socialize with customers and partners to improve business relationships
  • Manage customer complaints efficiently and reactively (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the client)
  • Assist the Quality Assurance Department prior to the audits & attend the client quality audit
  • Ensure that all information (flight schedule, manuals, instructions, etc.) is distributed and understood by all "key" actors of the unit and other unit services
  • Intensively monitor conformity of food preparation and delivery in order to respect all commercial agreements & clients spécifications
  • Ensure and centralize an efficient external / internal operational communication between the unit and the clients
  • Control & supervise flight reports & corrective responses: provide adequate response within 24 h
  • Ensure correct implementation of corrective actions
  • Ensure that invoicing is accurate and monitor contractual commitments / costs and deadlines
  • Maintain up-to-date customer specifications binders, catering manuals and flight reports
  • Conduct regular conformity checks on services, equipment inventories, food tests
  • Participate in daily operational unit meetings


  • Prior experience in hospitality, airline industry or aviation related is required
  • Excellent interpersonal skills, professional physical appearance, good communication skills over the phone
  • Strong client relationship abilities, strong commitment
  • Experience in business relationship & client partnerships
  • Experience in inflight catering is an asset
  • Be able to handle pressure in a fast paced environment
  • College diploma or bachelor in management / business / hospitality / marketing is an asset
  • Valid driving license required
  • English fluent, French is a plus
  • Authorization to work in USA for any employer

You are part of a team directly reporting to the Sales Director. The position requires a high level of commitment & dedication. It requires visits on clients sites, inspections in the manufacturing site & follow up of Airplanes operations.

CONTRACT : Permanent contract – Starting date as soon as possible

LOCATION: Position located in Salt Lake City – USA

SALARY: Depending on experience and profile

Newrest, a specialist in out-of-home food service, is the only major catering company active in all catering and related hospitality segments: airline catering, buy-on-board, duty-free on board, contract catering, remote site and support services, rail catering, airport and motorway retail concession. 

With 2016 revenues under management of 1,693.6 M€ and more than 29,500 employees world-wide in 48 countries, Newrest offers career opportunities in France and abroad within a Group that is constantly looking for new talents for our numerous subsidiaries spread out on five continents. Join Newrest to participate in an exciting entrepreneurial adventure offering unique career opportunities.

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